Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of YooDrive.com ("YooDrive", "we", "our", or "us"), a digital platform operated by Dustcap UK LTD t/a YooDrive.com. By accessing or using the platform, you agree to be bound by these Terms. If you disagree, you may not use the service.

1. Eligibility and User Types

You must be at least 16 years old to use YooDrive.
Users may include Pupils (learners), Instructors (including PDIs), Driving Schools, and general visitors.

2. Platform Purpose and Services

YooDrive connects Pupils with DVSA-registered Instructors and verified Driving Schools. We act as a booking and messaging platform, payment agent, and review host — not a provider of driving instruction.

YooDrive acts solely as a digital intermediary and technology platform and does not employ or franchise instructors or schools.

3. User Accounts and Security

You are responsible for maintaining the confidentiality of your account.

You must not create multiple or fraudulent accounts.

4. Instructor Listings and the Open Government Licence (OGL)

Some Instructor profile data displayed on YooDrive may be sourced from the public DVSA Approved Driving Instructor register under the Open Government Licence (OGL v3.0). This data includes names, postal areas, but we avoid publishing email addresses and mobile numbers.

These listings are published for informational purposes and do not imply endorsement or contractual involvement until the Instructor signs up and accepts our terms.

YooDrive does not represent these Instructors beyond the scope of the DVSA’s published register. Any features, reviews, or profile enhancements beyond the public data only apply to Instructors who have explicitly registered with YooDrive and accepted our Service Agreement.

Instructors whose listings are displayed on YooDrive under OGL have the right to request the removal of their data under UK GDPR. Removal requests can be made by emailing support@YooDrive.co.uk with some proof of identity.

5. Bookings and Payments

All bookings are made through the YooDrive platform. Prices displayed include a 12% platform fee added to a base rate set by your selected Instructor or School.

Our platform fee helps fund our technology, marketing, Instructor licence verification, customer support, review verification, payment protection and scam prevention systems that make YooDrive the safest and most transparent place to book your driving lessons.

Payments are securely processed via Stripe Connect.

Payouts to Instructors and Schools occur 48 hours after a service is completed.

6. Cancellations and Refunds

Cancellations made within 24 hours of the scheduled lesson may be charged in full.

Charges will be automatically deducted from the pupil’s YooDrive balance, or payment card where applicable.

If a pupil disputes a cancellation charge, they must provide supporting evidence within 24 hours of the lesson time.

YooDrive reserves the right to waive charges at its discretion, including for cases involving medical emergencies or DVSA test cancellations.

Instructors are required to report no-shows or late cancellations through the platform’s reporting system to initiate a charge.

Pupils must cancel bookings at least 24 hours in advance to avoid charges.

Missed lessons or late cancellations may be charged in full.

Refunds are at the discretion of YooDrive, acting as agent.

7. Consent and Communication

By using YooDrive, you may or may not consent to the following (where selected via checkboxes):

  • Dashcam recording during lessons (if the Instructor uses a dashcam)
  • Use of test pass photos in reviews and public profiles
  • Being contacted for review or feedback purposes
  • Allowing your Instructor to view your profile and communicate with you via YooDrive
  • Sharing of contact information
  • Being contacted by YooDrive for service-related updates and promotional messages (if marketing consent is given)

Each consent is optional and is obtained through explicit user opt-in via a checkbox. You may withdraw your consent at any time from your account settings or by contacting us under UK GDPR, DMCC and PECR laws.

8. Reviews and Public Visibility

Pupils may leave honest reviews after completing lessons.

Reviews will only be published if a booking has taken place through the YooDrive platform and payment has been processed. This is to ensure all reviews are legitimate and based on a verified service.

Incentivised, fake, or defamatory reviews are prohibited.

YooDrive reserves the right to moderate, edit, or remove reviews that breach these Terms, are factually disputed with evidence, or contain harmful or defamatory content.

YooDrive may display your reviews publicly, including your name and photo (if you have given consent).

9. Prohibited Conduct

You must not:

  • Harass, impersonate, or threaten any user
  • Use the platform to promote illegal activities or off-platform bookings
  • Circumvent the platform to avoid fees
  • Upload viruses, spam, or any harmful code

10. Platform Content and IP

All content, branding, and systems are the intellectual property of Dustcap UK LTD t/a YooDrive.com, except where explicitly sourced under licence.

Public DVSA data is used in accordance with the (OGL) Open Government Licence v3.0.

You may not copy, reverse engineer, or misrepresent YooDrive or its affiliates.

11. Disputes and Final Decision

YooDrive will act as a mediator in case of disputes.

We aim to act fairly and reasonably.

If a dispute cannot be resolved internally, users may escalate to an independent arbitrator at their own cost. YooDrive will cooperate with reasonable arbitration requests.

12. Limitation of Liability

YooDrive does not guarantee driving test outcomes, instructor quality, or pupil conduct.

YooDrive accepts no liability for arrangements made outside the platform.

We are not liable for damages arising from misuse or failure of the platform, except where required by law.

13. Compliance with Data and Consumer Law

Instructors and Driving Schools using YooDrive are required to provide their ICO registration number in order to trade via YooDrive. This demonstrates their independent compliance with the UK GDPR and the Data Protection Act 2018 as data controllers in their own right.

YooDrive collects and stores these ICO numbers to ensure transparency, protect pupil data, and provide an auditable chain of data responsibility between all parties operating on platform.

YooDrive supports Instructors and Driving Schools in complying with the strictest UK data privacy and consumer protection laws, including:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • The Digital Markets, Competition and Consumers Act 2024 (DMCC Act, amended 2025)
  • Privacy and Electronic Communications Regulations (PECR)

The platform ensures transparent data handling, mandatory opt-in consent, and visibility for all consents collected.

YooDrive promotes consumer safety online by verifying instructor legitimacy and data controller registration with the (ICO) Information Commissioners Office under the Data Protection Act 2018 we also assist in enabling accurate and legitimate reviews, and protect users from fraudulent listings or off-platform scams.

14. Use of AI and Data Analytics

YooDrive uses AI systems and automated tools to analyse anonymised booking data, feedback trends, and platform performance. This helps optimise your user experience and informs us of potential product improvements. No automated decisions affecting users are made without human oversight. Data used in this process is pseudonymised and processed under Legitimate Interest in line with UK GDPR.

15. Service Availability

We strive to ensure platform uptime and feature availability, but YooDrive does not guarantee uninterrupted access. Planned maintenance or unexpected downtime may result in temporary unavailability of certain services.

16. No Employment Relationship

Instructors, PDIs, and Driving Schools listed on YooDrive are independent professionals. YooDrive does not employ or franchise these service providers and is not responsible for the performance of lessons or services they deliver.

17. Termination of Use

We reserve the right to suspend or terminate access for breach of these Terms.

Users may delete their accounts at any time via the dashboard.

18. Changes to Terms

YooDrive reserves the right to update these Terms from time to time.

Where material changes are made, we will provide notice via email or the platform. Continued use of the platform constitutes acceptance of the updated Terms.

19. Governing Law

The laws of England and Wales govern these Terms unless you reside in Scotland or Northern Ireland, where local laws apply.

Privacy Policy

This Privacy Policy explains how Dustcap UK LTD (trading as YooDrive, "we", "our", "us") collects, uses, and protects your personal information when you use the YooDrive platform.

We are registered with the Information Commissioner’s Office (ICO) under registration number C1709941. We are committed to complying with the UK GDPR, the Data Protection Act 2018, the PECR regulations, and the Digital Markets, Competition and Consumers Act 2024 (as amended in 2025).

1. Who This Policy Applies To:

This policy applies to:

  • Pupils using YooDrive to find, book, or review instructors.
  • Approved Driving Instructors (ADIs) and Potential Driving Instructors (PDIs).
  • Driving Schools and training providers.
  • Visitors to the YooDrive.com website.

2. What Personal Data We Collect:

We may collect the following categories of personal data:

  • Name, email address, mobile number, and address
  • Booking details and transaction history
  • Stripe-linked payment data (via Stripe Connect)
  • Reviews, ratings, and feedback
  • Dashcam consent (if selected)
  • Photo uploads (e.g. test pass images, profile pictures)
  • Location and device data (for fraud prevention and platform optimisation)
  • ICO registration numbers (for instructors and schools)
  • DVSA Instructor data via the Open Government Licence (see Section 10)

3. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent: for marketing, dashcam, and photo use (via checkboxes)
  • Contract: to provide platform access, booking, messaging, and payment services
  • Legitimate interests: to prevent fraud, manage user safety, and optimise the platform
  • Legal obligation: to comply with regulatory requirements (e.g. UK GDPR, PECR, DMCC)

4. How We Use Your Data

  • We may use AI-based systems to analyse user behaviour, booking trends, and feedback data to help improve platform performance and provide a more personalised experience.
  • AI tools may also be used for marketing automation, such as tailoring email or SMS content based on booking behaviour, reviews, or location.
  • These systems operate within strict GDPR-compliant frameworks and are never used to make solely automated decisions that produce legal or similarly significant effects on users. Your data is used to:
    • Enable verified bookings and secure payment processing
    • Allow communication between pupils, instructors, and schools
    • Collect and publish reviews based only on verified, paid bookings
    • Display instructor and school profiles (where consented)
    • Facilitate compliance with data privacy and platform safety laws
    • Analyse platform performance and usage patterns
    • Send service updates, feedback requests, and marketing (if opted in)

5. Sharing of Data

If any data is transferred outside the UK or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect it. This includes using Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO) or providing that the receiving party is certified under recognised frameworks such as the UK Extension to the EU-U.S. Data Privacy Framework. We share your data only as needed to deliver services:

  • With Stripe (for payment processing)
  • With MessageBird (for communication delivery)
  • With instructors or schools for confirmed bookings
  • With the government or legal authorities, if required
  • With third-party service providers (e.g. analytics, email systems) under strict contracts

We do not sell or rent your data to third parties.

6. Instructor and School Data Responsibility

  • Instructors and Schools act as independent data controllers and are required to provide their ICO registration number upon sign-up.
  • YooDrive supports all partners in complying with UK data laws by providing tools to collect and manage legally valid consents from pupils.

7. Use of Dashcams and Pupil Photos

  • Instructors may upload dashcam footage. Pupils are given the option to consent to this before booking.
  • Test pass photos or profile images will only be published if you provide explicit consent.
  • These consents can be withdrawn at any time.

8. Data Retention

  • Booking and transaction data: retained for 6 years for legal and financial compliance
  • Reviews and ratings: retained indefinitely unless requested to be removed
  • Pupil profiles: deleted or anonymised within 30 days of account deletion
  • Dashcam content: retained for no longer than 30 days unless needed for dispute resolution

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccuracies in your personal data
  • Request deletion of your account or data (right to erasure)
  • Object to processing in certain situations
  • Withdraw consent where applicable
  • Lodge a complaint with the ICO

To exercise these rights, contact: support@YooDrive.co.uk

10. Use of Public Instructor Listings

YooDrive relies on its legitimate interests and the lawful basis of public task to display instructor data sourced from the DVSA’s Approved Driving Instructor Register under the Open Government Licence v3.0. YooDrive publishes instructor profiles using publicly available data from the DVSA’s Approved Driving Instructor Register under the Open Government Licence v3.0.

These profiles:

  • Include name, postal code
  • Are labelled as unclaimed until the instructor signs up
  • Do not include reviews, messages, or booking access until claimed

Instructors may request the removal of their listing by contacting YooDrive with proof of identity. YooDrive will process these requests within 14 days.

11. Data Security

For information about how we use cookies and similar tracking technologies to improve your experience and deliver personalised content or ads, please see our Cookie Policy.

We use industry-standard security protocols, including:

  • Encrypted communications (HTTPS)
  • Stripe Connect for PCI-compliant payments
  • Role-based access controls for staff
  • Logging and audit trails for account access and changes

To exercise these rights, contact: support@YooDrive.co.uk

Cookie Policy

We use cookies and similar technologies on our website and platform for the following purposes:

  • Essential cookies – Required for core functionality like logging in, securing sessions, and processing payments.
  • Analytics cookies – To measure platform usage and performance (e.g. Google Analytics)
  • Marketing cookies – For delivering relevant ads and tracking engagement across platforms like Facebook (Meta)

We will ask for your consent before setting any cookies that are not strictly necessary. You can manage your cookie preferences through your browser settings or by using the cookie banner when visiting our site.

Our third-party tools may also place cookies on your device under their own privacy policies, including:

  • Stripe (payment)
  • MessageBird (SMS/email delivery)
  • Meta (Facebook/Instagram advertising)
  • Apple Pay (optional payment service)
  • AWS (Amazon Web Services)

You can clear or disable cookies at any time using your browser. However, doing so may affect the platform's functionality or limit your experience.

12. Updates to This Policy.

This policy may be updated to reflect changes in law or platform requirements. The current version will continuously be published at www.yoodrive.com/privacy.

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