Privacy Policy - YooDrive

Who This Policy Applies To

This Privacy Policy applies to all individuals who interact with YooDrive, including:

Pupils and learners
Family/friend contributors
Gift voucher purchasers and recipients
ADIs, PDIs, mentors and instructors
Driving schools, team admins and training providers
Website visitors and platform users

Personal Data We May Collect

Name, email address, mobile number, address, age confirmation and account details
Profile details, booking history, enquiry history, lesson details, cancellation/no-show records and dispute records
YooDrive Wallet, contribution, voucher and payment transaction records
Stripe/payment-provider reference data (not full card details)
Reviews, ratings, replies, profile photos and test pass photos where provided
Dashcam/video/photo consents and related metadata where used
Instructor/school DVSA, PDI/ADI, ICO, school/team and business information
Public OGL instructor data used for unclaimed listings
Device, log, cookie, analytics and security data
Terms acceptance records, including user ID, timestamp and terms version, and IP/device where available

Legal Bases for Processing

YooDrive may process personal data under the following legal bases:

Contract

To provide accounts, enquiries, bookings, wallet, payments, messaging, reviews and support.

Consent

For marketing, dashcam/video/photo publication and other optional choices.

Legitimate Interests

To operate and improve the platform, prevent fraud, verify trust, protect users, support disputes, publish lawful directory information and analyse platform performance.

Legal Obligation

To comply with tax, accounting, consumer, regulatory, data protection, fraud prevention and legal duties.

How YooDrive Uses Data

To create and manage accounts
To show instructor and school profiles
To allow pupils to send enquiries and instructors/schools to respond
To create bookings and administer cancellations, no-shows, disputes, refunds and payouts
To operate YooDrive Wallet, Balance Assurance, family/friend contributions and gift vouchers
To process payments through Stripe or other appointed providers
To produce Transaction-Verified Reviews
To provide service notifications, reminders and customer support
To enable school/team features and Community Fee settlement
To prevent fraud, scams, misuse and platform circumvention
To improve YooDrive using analytics, automation and AI-supported tools
To send marketing only where permitted by law and relevant consent/opt-out rules

Data Sharing

YooDrive may share data only where needed to provide the platform, comply with law, protect users or operate business functions. This may include sharing with:

Instructors and schools for enquiry, booking, lesson delivery, safety and support purposes
School/team accounts where a linked instructor, team or school enquiry is involved
Stripe, Apple Pay or other payment providers
SMS, email, hosting, analytics, support, CRM, fraud-prevention and infrastructure providers
Professional advisers, insurers, regulators, law enforcement or courts where required or appropriate
Public profile visitors where a user chooses or where lawful public listing/profile features apply

We do not sell personal data. Where data is transferred outside the UK, YooDrive will use appropriate safeguards where required by data protection law.

Consents & Optional Permissions

Optional permissions are separate from required platform/service messages. YooDrive may ask for separate opt-ins for:

Marketing communications
Dashcam/video recording during lessons
Test pass photo publication
Optional wider data-sharing where relevant

Users may withdraw optional consent through account settings or by contacting YooDrive.

Important: Withdrawal of marketing consent does not stop necessary service messages about bookings, payments, cancellations, disputes, safety or account administration.

OGL Public Instructor Listings

YooDrive may use publicly available DVSA instructor data under the Open Government Licence (OGL) to create unclaimed instructor listings for directory, search and public safety purposes.

Such listings will not include claimed-only features such as booking access, enhanced profile content, platform reviews or messaging unless the instructor has joined YooDrive and accepted the relevant terms.

Removal Requests: Instructors may contact YooDrive to request review, correction or removal with proof of identity. Email support@yoodrive.co.uk.

Data Retention

YooDrive retains data for as long as necessary for the purposes described in this policy. The table below outlines our standard retention approach:

Data Type Retention Approach

Account & profile data For the life of the account and a reasonable period after closure for legal, fraud, support and record purposes.

Booking, payment, wallet & transaction records Normally up to 6 years for tax, accounting, contract and dispute purposes.

Reviews / TVRs May remain visible while relevant unless removed under policy, law or moderation.

Dashcam/video or dispute materials Kept only as long as needed for consented purpose, support, dispute, safety or legal reasons.

Marketing consent records Kept while active and for a reasonable period to evidence consent/withdrawal.

OGL listing data Reviewed and updated in line with source availability, removal requests and YooDrive's legitimate interests.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you may have the right to:

Right What It Means

Access Request a copy of the personal data we hold about you.

Correct Ask us to correct inaccurate or incomplete data.

Delete Request erasure of your personal data where there is no lawful reason to retain it.

Restrict Ask us to limit how we use your data in certain circumstances.

Object Object to processing based on legitimate interests.

Portability Request a copy of your data in a portable, machine-readable format.

Withdraw Consent Withdraw any consent you have given at any time, without affecting the lawfulness of processing before withdrawal.

Complain Lodge a complaint with the ICO at ico.org.uk if you believe your data rights have not been respected.

How to exercise your rights: Send requests to support@yoodrive.co.uk. YooDrive may need to verify your identity and may retain some data where required for legal, fraud, contractual, accounting or dispute reasons.

Security

YooDrive uses reasonable technical and organisational measures to protect personal data, including:

Secure communications (TLS/HTTPS)
Role-based access controls
Payment-provider controls (Stripe)
Audit trails and account-security processes

Please note: No online platform can guarantee absolute security. If you have concerns about the security of your account, please contact us immediately at support@yoodrive.co.uk.